A truck goes down.
Someone has to answer.
Today that means phoning shops until one picks up. At 2am, mostly nobody does. Jitter is the software that does the phoning. It works out which technician is nearby, on call, and set up for that kind of work, then sends them the job.
Roadside breakdowns, any hour. Built in Canada.
Request service
Unit
2019 Utility 3000R
Carrier X4 7500 reefer
What’s wrong?
Reefer not holding temp, alarm code 17. Loaded trailer, needs service today.
Meet the technician at
Truck stop, not current location
Send to
Nearest available technician
Offered one at a time. Your preferred shop gets first refusal.
The driver
Sends the unit, the fault, and where to meet.
Who it's for
Two sides of the same call.
A breakdown involves the person standing next to the truck and the person who can fix it. Jitter has to work for both.
Independent techs and small shops
I fix trucks
The fee never comes out of your rate. Work is dispatched to you, not auctioned off to whoever bids lowest.
Read moreOwner-operators, drivers and fleets
I drive them, or I run them
One request instead of a phone tree. You see who is coming and where they are, and their credentials were checked before they were sent.
Read moreWhat it does
Everything a roadside call needs.
From the moment a unit goes down to the record that stays with it long afterwards.
Dispatch, not a directory
The job goes to a technician who is nearby, on call, and set up for that kind of unit. Nobody pages through a list of names, and nobody bids.
Checked before they are sent
Trade certificate, liability insurance and WSIB clearance are on file before anyone is dispatched to a truck.
What the job is worth, up front
A technician sees the least a job can pay them, three hours at their own rate, before they decide whether to take it.
A wait you agreed to
A technician already working can still take the job with an estimated wait attached. The driver sees it and decides whether to hold or put it back out.
You can see them coming
Live position on the map the whole way, with the name of the technician and the shop they work for.
Both sides read their own language
Messages between driver and technician translate both ways, with the original kept underneath. A vague fault is how a wasted trip starts.
It works in a dead zone
Notes, photos, times and status save on the phone and reconcile when signal comes back. A whole call can be worked with no bars and nothing is lost.
History follows the unit
Work done on a trailer stays with that trailer, including repairs by other shops. Other operators are anonymised.
The pattern across that history
A unit with years of records across six shops is unreadable at the roadside. Jitter summarises it, and surfaces the faults that keep coming back.
Want to be part of it?
We’re talking to technicians, shops and carriers while this gets built. If you work in this trade, we’d rather hear from you now than after it’s finished.
Talk to us