For drivers and fleets
Four places for it to go wrong. One for it to go right.
A unit goes down and the clock starts. Every hour on the shoulder is a load that isn’t moving.
Technicians on call nearby
Unit trouble?
Tell us the unit and what it’s doing. It goes out to on-call technicians in range.
What changes
The same breakdown, handled once.
Can you find anyone.
One request
You give the unit, the fault and where you are. Jitter does the phoning. You're not working down a list of numbers on the shoulder in the dark.
Can they actually come.
You can see who's coming
The technician's name, the shop they work for, and where they are on a map. Not a promise that somebody is on the way.
Are they any good.
Checked before they're sent
Trade certificate, liability insurance and WSIB clearance are on file. That check happens before anyone is dispatched to your truck, not after something goes wrong.
Are they going to gouge you.
Jitter's fee is flat, per call
It isn't a percentage of the repair, so it's the same whether it turns out to be a fuse or a turbo. Jitter doesn't set the technician's rate or take a cut of it. Nothing monthly either. Owner-operators pay when they use it.
On your phone
Getting a technician, start to finish.
The record stays with the truck
What was done, when, and by whom. It's there next time, including work done by a different shop in a different province.
Exit 320 · truck stop lot
AdjustWhat’s wrong?
Describe the problem
Reefer not holding temp, alarm code 17. Loaded trailer, needs service today.
Trailer 4471 · Utility 3000R
Reefer: Carrier X4 7500 · Edit reefer
Add photos, choose who to send to
The unit, the fault, and where to meet you
Scan the VIN and it fills in the unit. Say what it's doing, pick where the technician should meet you, and send it. The meet point matters, because where you're stopped isn't always where the work can happen.
The record stays with the truck
What was done, when, and by whom. It's there next time, including work done by a different shop in a different province.
Running a fleet
If the trucks aren’t yours to drive.
Managers never request service and never sit in the middle of a breakdown. What they need is coverage across the lanes their drivers actually run.
Coverage, not a phone list
One way for a driver to get help wherever they've stopped, instead of a different set of numbers for every region you run.
Your shops named first
Name the shops you already deal with, by area. They get first refusal on breakdowns there, and if they can't come it falls through to the network rather than leaving a driver waiting.
Drivers never see cost
What a repair costs is your business, not something a company driver is put in the middle of.
Priced per truck
A monthly subscription per truck. Trailers and reefers are covered rather than counted separately.
Been stuck on the shoulder?
This is being built now and we want to hear how it actually goes. What you tried, who you called, how long it took.